All VPSNest LLC services and products are subject to the terms and conditions listed below. All of the terms and conditions, as well as all other operating rules, policies, and procedures, are supplied subject to your acceptance without modification.
Please read this Agreement carefully. You agree to be governed by the terms and conditions of this agreement if you order any services. If you do not agree to all of the terms and conditions of this agreement, you may not access or use any services provided by VPSNest LLC.
- Below, service suspension denotes that services will be taken offline and will not be activated again; service termination denotes that all resources allocated to a service will be freed, and any data linked with a service will be erased. At the sole discretion of VPSNest LLC, service suspension and termination may be limited to a subset of services or performed on an account-by-account basis.
- Acceptable usage policy: violations of the following acceptable usage policy may result in service suspension and/or termination, with no refund possible. The provisions of this policy are meant to serve as guidelines only, not as a comprehensive list. In general, whether or not specifically addressed in this policy, conduct that violates law, regulation, or the accepted norms of the Internet community is forbidden. We have the right to prohibit any activity that harms our commercial brand or goodwill at any time.
- Security - any "denial of service" attack, effort to bypass authentication or security measures, or unauthorized access to another account, host, or network is prohibited and may result in service termination without notice.
- Network - clients whose services are targeted by denial of service attacks may be null routed (i.e., network connectivity to the targeted IP address is blocked), and if the attack is repeated, their services may be canceled. Port scanning, packet flooding, and other actions that purposefully create traffic can result in service suspension and/or termination
- Compliance with law - The use of our products and services is limited to legal purposes only. Any material that is sent, distributed, stored, or linked to in contravention of any applicable law or regulation is illegal. This includes content protected by copyright, trademark, trade secret, or other intellectual property rights that are utilized without prior consent, as well as material that is defamatory, poses an illegal threat, violates export control laws, or is otherwise prohibited by the law of the United States.
- CPU and disk load - To maximize affordability and flexibility, virtual machines are given a portion of available CPU resources and disk I/O rather than specifically dedicated CPU cores or physical disks. Each VM has a baseline CPU and disk I/O performance. If the VM's resource consumption exceeds this threshold for an extended period of time, the VM's performance will be reduced to the baseline.
- Other restricted uses - Here are some examples of prohibited extra server usages. This is not an exhaustive list: Tor exit nodes, illegal file sharing, public (i.e., open/anonymous) proxies, and virtual private network servers, and merchant purchasing bots that violate vendor terms of service (e.g., sneaker bot)
- Allowed uses - Specific server usages that are authorized include private proxies and private virtual private networks, legal BitTorrent usage, and Tor non-exit relay nodes, as long as they do not violate other parts of our terms of service or acceptable usage policy.
- New accounts must be registered without the use of a proxy, VPN, VPS, dedicated server, or similar service. Accounts registered through such services may be disabled.
- Tax is not included in listed prices. The tax rate depends on the customer's state or province.
- Duplicate billing accounts in the billing area are prohibited. Individuals or organizations who use a variety of services for the same person or organization must utilize a single billing account to keep track of them. If one of the duplicate accounts is suspended or terminated for abuse, the remaining duplicate accounts may be suspended or terminated without refund; otherwise, the accounts may be combined following a 24-hour notice.
- If a billing account's per-region monthly bandwidth pool is exhausted, excess bandwidth consumption will be charged at $0.006 per GB.
- Any billing dispute or payment chargeback will result in a $60.00 administrative fee being withdrawn from account credit, along with any payment processor costs and any money reimbursed as a consequence of the dispute or chargeback. Services may be suspended or revoked until this cost is paid.
- Refunds: subject to the following conditions:
- ToS violation - customers whose services have been suspended or terminated within the terms of this Terms of Service Agreement will not be eligible for a refund.
- Timeframe - If you purchase a 12-month plan for WordPress Hosting but only use it for two months, you can request a refund for the remaining ten months. We will reply within five business days with the refund details (including the refund amount and method). Once the refund details are confirmed by the customer, VPSNest LLC will process the refund within another five business days (excluding delays due to the payment processor).
- Any involvement in, or statements suggesting future involvement in, legal action against VPSNest LLC may result in service termination, which may be without refund.
- For every active VM, 2 snapshot backups are available. VPSNest LLC will not be held liable for any data loss that occurs after these two incremental daily backups.
- VPSNest LLC retains the right, with or without notice, to suspend or cancel any service notice.
- VPSNest LLC reserves the right to modify this Agreement at any time with or without notification. Upon modification, the modification time displayed at the bottom of this page will be updated. Once the modified Agreement is posted at https://www.vpsnest.com/terms, customers agree to become bound by the new Agreement.
